At this time, we offer a line of universal products, as well as products that are specifically designed to fit tools and batteries for the following brands:

• Milwaukee M18
• Milwaukee M12
• DeWalt 20V
• Makita 18V
• Ryobi ONE+ 18V

If the tools you use are not one of the above brands, then please check out our line of Universal Tool Organization products.

Items can be returned if they are unused (not installed) and in their original packaging. They must be sent back to us within 14 days from the shipment date. The customer is responsible for the return shipping cost. Your refund can only be issued back to the original form of payment. All Scratch and Dent items are final sale. 

**Returns of this nature must be received in new, unused condition (not installed) and in original packaging. The product cannot have noticeable wear and tear, dents, or scratches. We will issue a refund once the product has been received and inspected.

Please ship all returns to: 

Proper Tool Co.
ATTN: Returns
13575 Fitzhugh Rd 
Suite 300 
Austin TX 78736

Shipping typically takes between 3-5 business days once your order is picked up from our shop in Austin, TX. We ship all orders via UPS Ground, USPS Priority Mail, or USPS Ground Advantage. Shipping times may vary based on your delivery location, and delays during peak seasons may occur. When your order ships, we will send your tracking information to the email address that is tied to your order. For more information, feel free to check out our Shipping Policy Page.

If your product gets damaged by the carrier during transit, please reach out to us immediately at support@propertoolco.com. We ask that you please provide us with photos of the damaged product, as well as any damage to the shipping box. This information will greatly help us with the claim process. A replacement item will be shipped out to you in within 1-3 days.

Yes! All of the products we sell are designed, laser-cut, fabricated, powder coated and shipped by us. Our shop is located in the beautiful Southwest hill country of Austin, TX.

No. Our products are designed to be installed into wood studs or drywall. We provide screws and wall anchors with every product.

To our active & veteran military customers: thank you for your service! We are proud to offer you a 10% discount on eligible products as a sign of our appreciation. Please email us at support@propertoolco.com for a discount code.

At this time, we do not offer custom colors. Our Milwaukee M18 and M12 products are offered in a red gloss powder coat. Our DeWalt 20V, Ryobi One+, Makita 18V, and most of our Universal products are offered in a satin black powder coat. Our Tape Measure Holder is the only product offered in both a black or red finish.