Shipping Policy

At this time, Proper Tool Co ships merchandise only to locations within the United States, including Hawaii and Alaska. Proper Tool Co does not ship to Puerto Rico, Guam, or the US Virgin Islands. We do not offer international shipping.

The risk of loss and title for all merchandise ordered on this site pass to you when the merchandise is delivered to the shipping carrier. If the shipping carrier has a shipment that can't be found or puts an exception to the delivery, our policy is to wait up to 3-weeks for the shipment to arrive before issuing a refund or sending out a new product for replacement. If the shipping carrier damages a load, a new item will be shipped out to you in 15 days or less.

How long does shipping take?

Shipping typically takes between 3-5 business days after your order is picked up by the carrier from our shop in Austin, TX. Shipping times may vary based on your delivery location and delays during peak seasons may occur. When your order ships, we will send your tracking information to the email address that is tied to your order.  

How much is shipping?

We ship out Monday - Thursday from 8 am - 4 pm Central Standard. All of our products ship via UPS Ground or USPS. Pricing is based on UPS and USPS rates for shipping ground from Austin, TX. 

Lost or Stolen Items:

In the rare instance of a lost or stolen item, Proper Tool Co will not be held responsible. Package liability is turned over to the customer at the time of shipment. Proper Tool Co will not be responsible for claims of theft when the shipping carrier verifies proof of delivery. We make every effort to ensure our products reach their destination, so with every shipment, we provide shipping confirmation and tracking information to the customer. It is the customer's responsibility to track the package and anticipate its arrival. 

We always strive to give our customers the best experience possible, so if you have any issues with your shipment, please reach out to us at support@propertoolco.com and we would be happy to help.